Frequently asked questions



我们的目标是在10个工作日内发货。订单通常在7-20个工作日内收到。订单运送到意大利,西班牙,法国可以期待更长的交货时间。请允许最多 20个工作日交货。












请仔细阅读  退货/退款政策


您能使用 AMEX, Discover, Visa, MasterCard 或者通过 PayPal付款


在中国时间周一至周日09:00至17:00之间发送电子邮件至 或联系微信ID:newluck8888


我们目前不提供任何物品的解析或维修服务。如果您需要进一步的帮助,请通过电子邮件联系我们的客户服务团队 或者 微信 ID:newluck8888


How long will it take for my order to arrive?

We aim to ship orders out within 10 business days.Orders are usually received within 7-20 business days.  Orders shipping to Italy ,Spain ,French can expect longer delivery times. Please allow up to 20 business days for your delivery.

How do I modify or cancel my order?

Once your order has been placed, we will be unable to amend any details or cancel your order

How can I check the status of my order?

 simply click on the 'track your order' link in the confirmation email you've receive

How are items delivered?

some of Packages are delivered by amazon or logistics providers local , You may use your tracking number, which is included in your shipment confirmation, to confirm your expected date of delivery.

the same order may be divided into multiple Parcels with logistics providers are being sent out  after a order is placed,

If you are not at home at the time of delivery and your package can not be left, a card will be left stating the location of your package.

Can i buy a gift cards/ gift vouchers

 We do not currently sell gift cards/ gift vouchers

Do i  need to sign for my order ?

Most shipments do not require a signature.

What's the return/refund policy?

 please read carefully with return/refund policy

How can i pay?

You can pay with AMEX, Discover, Visa, MasterCard or through PayPal.

How do i contact customer service?

Email us at or contact wechat ID:newluck8888 between 09:00 and 17:00 China time, Monday to Sunday.

Can i ship to an alternative address ,including a work address?

Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we're unable to change the address.

Do you offer a repair service ?

We do not offer resoling or repair services for any of our items at present. Please contact our Customer Service team on  email  at or  wechat ID:newluck8888 if you need further help.