Frequently asked questions
常见解答和您可能关心的问题
我的订单需要多长时间才能到达？
我们的目标是在10个工作日内发货。订单通常在7-20个工作日内收到。订单运送到意大利，西班牙，法国可以期待更长的交货时间。请允许最多 20个工作日交货。
如何修改或取消我的订单？
一旦您的订单下达，我们将无法修改任何详细信息或取消您的订单
如何查看我的订单状态？
是的，只需点击您收到的确认电子邮件中的“跟踪您的订单”链接
物品如何交付？
某些包裹由亚马逊或当地物流供应商交付，您可以使用货件确认中包含的跟踪号来确认您的预计交货日期。
订单下单后，同一订单产品可能会分多个不同物流商包裹陆续发出，
如果您在交货时不在家并且您的包裹不能留下，通常会留下一张卡片，说明您的包裹的位置。
我需要签收我的订单吗？
大多数货件不需要签名。
退货/退款政策是什么？
请仔细阅读 退货/退款政策
如何付款？
您能使用 AMEX, Discover, Visa, MasterCard 或者通过 PayPal付款
如何联系客服？
在中国时间周一至周日09：00至17：00之间发送电子邮件至 Hollylike@outlook.com 或联系微信ID：newluck8888
你们提供维修服务吗？
我们目前不提供任何物品的解析或维修服务。如果您需要进一步的帮助，请通过电子邮件联系我们的客户服务团队 hollylike@outlook.com 或者 微信 ID：newluck8888
How long will it take for my order to arrive?
We aim to ship orders out within 10 business days.Orders are usually received within 7-20 business days. Orders shipping to Italy ,Spain ,French can expect longer delivery times. Please allow up to 20 business days for your delivery.
How do I modify or cancel my order?
Once your order has been placed, we will be unable to amend any details or cancel your order
How can I check the status of my order?
simply click on the 'track your order' link in the confirmation email you've receive
How are items delivered?
some of Packages are delivered by amazon or logistics providers local ， You may use your tracking number, which is included in your shipment confirmation, to confirm your expected date of delivery.
the same order may be divided into multiple Parcels with logistics providers are being sent out after a order is placed,
If you are not at home at the time of delivery and your package can not be left, a card will be left stating the location of your package.
Can i buy a gift cards/ gift vouchers
We do not currently sell gift cards/ gift vouchers
Do i need to sign for my order ?
Most shipments do not require a signature.
What's the return/refund policy?
please read carefully with return/refund policy
How can i pay?
You can pay with AMEX, Discover, Visa, MasterCard or through PayPal.
How do i contact customer service？
Email us at Hollylike@outlook.com or contact wechat ID:newluck8888 between 09:00 and 17:00 China time, Monday to Sunday.
Can i ship to an alternative address ,including a work address?
Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we're unable to change the address.
Do you offer a repair service ?
We do not offer resoling or repair services for any of our items at present. Please contact our Customer Service team on email at hollylike@outlook.com or wechat ID:newluck8888 if you need further help.